Shipping and Returns/Exchanges
We want nothing more than for you to be pleased with your items. We quality check every item before it leaves us but if we overlook a defect please email us within 3 days of receiving your item at firstname.lastname@example.org with the description of the defect, a picture and your order number and we will be glad to exchange that for you.
After getting confirmation from us just mail the item back within 3 days and we will be glad to exchange it for you. If the item is out of stock we will issue a refund or store credit. To be eligible for an exchange, your item must be unused, unwashed and unworn in the same condition that you received it. It must also be in the original packaging.
To return your item, mail to 716 Boggess Drive in Almo, Ky. 42071 We do not offer returns/exchanges for non-defective items and anything purchased at sale price is not eligible for return.
You will be responsible for shipping cost for exchanging your item. Shipping costs are non-refundable. We are not responsible for missing/lost mail once it leaves our hands.
The Raglan Pony offers Free Shipping on all orders over $50.00!
We try to ship your item within 1-2 business days and we strive to ship the most efficient and timely way to best serve you.
We ship using USPS First class for all items under 13oz. This shipping option will give you a tracking number so you can keep an eye on your package and has delivery time of 3-5 days. Shipping under 13oz will run average of 3.00
Over 13oz we will ship Priority Service which includes up to $50.00 insurance on your package. Priority shipping delivery time is 2-3 days.
We are not responsible for packages once they leave our possession.